Shipping & Returns

Shipping

We ship anywhere in Australia for a flat rate of $9.95.  Once purchased, your product will be shipped within 3 working days via regular parcel post.  We do our best to get orders out as soon as we receive them, but for various reasons it's not always possible, hence the three day guideline.  If you want to receive your on a tighter timeline for a particular reason, please put a message in with your order and we'll do what we can to get it out to you sooner.  

We are happy to ship overseas - please contact us with the product/s you wish to order so that we can give you a quote for postage.  

Exchanges

We want you to be happy with the products you purchase from Jude Taylor Studio.  Shopping online can be tricky, especially with clothes, so we are happy to exchange clothes within 14 days of purchase.  If we don't have the replacement size/colour/pattern available, we will provide a store credit instead.  The buyer is responsible for the postage costs associated with the return (i.e. sending the original product back and sending the replacement product out), unless it is due to our error, in which case we will cover the costs of course.  

NOTE: if you purchase via PayPal they have a fabulous Free Returns policy which covers your return postage - check it out here: https://www.paypal.com/au/webapps/mpp/returns

 Please contact us directly to initiate the exchange. 

Returns & Refunds

Being a small business we don't have the same capacity for refunds that larger retailers are able to offer.  In the event of incorrect sizing or change-of-mind purchases, we are only able to offer store credits, not refunds, and we must receive the request within 14 days of purchase.  However we operate under standard Australian consumer protection laws, so if the product is faulty or defective in any way we will provide a full refund.  Please contact us directly to initiate a return/refund.

NOTE: if you purchase via PayPal they have a fabulous Free Returns policy which covers your return postage - check it out here: https://www.paypal.com/au/webapps/mpp/returns